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Posts Tagged ‘late charges’

How To Lose Longtime Customers

Thursday, August 14th, 2008

Oil companies don’t want to be in the credit card business, which they farm out to financial companies on various consignment basis. Here’s a good example of bad things that happen when the two companies’ customer information gets out of sync. Bogus late charges are bad enough; wanting to verify SSNs without any verifiable security is beyond the pale. (more…)