It’s pretty noticeable when this isn’t done in the real world. Software being, well, soft means not having to worry about such things as not fitting or being made of the wrong material or too big to get through a standard doorway. They still inflate the costs, both in the initial development and in maintenance.

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Rich Internet Applications, aka RIAs, are encountering some interesting problems that seem new to a lot of developers. Like many other things, these are really old problems that were solved a long time ago.

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The WWW is still a Wild West show, with an ever increasing number of moving parts. With virtually non existent barriers to entry and proliferating architectures, languages and tools, the field is littered with surprises for the unwary and deadly embraces for even experienced practitioners.
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Acquiring customers has always been an expensive process. Offering new and better products (hopefully the same) to an existing customer base should be a no brainer. This should involve attention to detail, but not everyone does that, which customers can notice right away.
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